Shop Policies

Please read our shop policies before ordering.

SHIPPING:
- Processing time is 1-2 weeks. Orders are generally shipped within 1 week, however it is set for up to 2 weeks for any unforseen life circumstances that may arise.
- Orders are shipped untracked to offer the most affordable shipping; if you would like tracked shipping please contact us. 
  • Canada: via Lettermail, 5-8 Business Days
  • USA: via Small Packet Air, 7-12 Business Days 
  • International: via Small Packet Air, 15-22 Business Days 
RETURNS/EXCHANGES:

- Apex Astra does not offer any returns or refunds. 

- In the event an item should arrive damaged, customers should send a photo of any damaged product(s) within 3 days of delivery. The same item or a similar item of equal value will be offered with shipping at the buyer's responsibility, or store credit of the damaged item's value.